Four Bedford healthcare providers receive nationally ranked award

SHELBYVILLE — Vanderbilt University Medical Center has recognized four of its healthcare providers and three of its facilities in and around Bedford County for achieving top patient satisfaction scores.

The Excellence in Patient Experience award is given to individuals in the top 10% of a nationwide survey conducted by healthcare consulting and solutions company Press Ganey. The survey was conducted from July 2021 to June 2022.

The award-winning facilities are Vanderbilt Integrated Primary Care Unionville, Vanderbilt Integrated Primary Care Madison Street and Vanderbilt Integrated Surgical Services in Bedford County. The award-winning healthcare providers are:

Lori Liggin APRN, who practices at Vanderbilt Integrated Primary Care in Unionville. Navid Monajjem, MD, who practices at Vanderbilt Integrated Surgical Services in Shelbyville. Karyn Jones, APRN, who practices at Vanderbilt Integrated Primary Care Madison Street in Shelbyville. Amber Archer, NP, who practices at Vanderbilt Integrated Primary Care in Shelbyville.

“I would like to thank all of our Bedford clinicians and facilities, and in particular this year’s recipients of the Excellence in Patient Experience Awards, for their service and commitment to ensuring that every patient who walks through our doors has a enjoyable and personalized care,” said Bill Rich, President of Vanderbilt Bedford Hospital (VBH).

The awards recognize outstanding performance and commitment to service excellence in medical practice/clinics, inpatients, outpatient surgery, outpatient services and more. The awards were presented by Kristy Bugg, Director of Medical Practices for VBH, and Bill Rich, President of VBH.

System-wide, Vanderbilt University Medical Center recognizes 581 clinicians and 148 clinical areas for receiving high ratings.

“In Bedford County and across the state, Vanderbilt clinical service providers and areas put patients and their families first,” said Travis Capers, president of Vanderbilt Regional Community Hospitals.

Excellence in patient safety and care has always been a top priority for VBH. From July 2021 to June 2022, the hospital provided care for 960 inpatients, treated more than 17,000 emergency patients, and performed 990 surgeries. Additionally, VBH clinics recorded 31,930 visits.

For the latest news and updates on VBH, visit

About Vanderbilt University Medical Center

Vanderbilt University Medical Center (VUMC) is one of the nation’s leading academic medical centers and one of the largest comprehensive health systems for research, teaching, and patient care in the Southeast. South Central’s busiest referral quaternary healthcare facility, VUMC, receives more than 3 million patient visits annually at more than 160 sites, discharging 70,000 inpatients and performing 80,000 surgeries. The Medical Center is Middle Tennessee’s largest non-governmental citizen employer, with approximately 40,000 employees, including more than 3,000 physicians, advanced practice nurses, and scientists appointed to Vanderbilt University faculty.

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